Refund Policy - Adgully

Last Updated: 03-03-2024

At Adgully Network Pvt Ltd, we strive to deliver top-tier events and advertising services tailored to meet the unique needs of our clients. Please read our refund policy carefully before making any purchase or booking. By engaging with our services, you agree to the terms and conditions outlined in this policy.

1. General Policy on Refunds

1.1 No Refunds

All purchases made for events, advertising services, sponsorships, or related products through Adgully Network Pvt Ltd are final. We do not offer refunds under any circumstances, including but not limited to:

Client-initiated cancellations.
Non-attendance at events.
Dissatisfaction with services provided.
Change of mind after purchase.

1.2 Non-Transferable Purchases

All purchases are non-transferable unless explicitly stated otherwise. This means that once you have booked an event or service, you cannot transfer your rights to another person or entity without our prior written consent.

2. Event-Specific Refund Policy

2.1 Event Cancellations by Client

If you decide to cancel your participation in any event organized by Adgully Network Pvt Ltd, no refunds will be issued, regardless of the timing of your cancellation. We encourage you to carefully consider your availability and commitment before making any purchase.

2.2 Event Cancellations by Adgully Network Pvt Ltd

In the unlikely event that an event is canceled or rescheduled by Adgully Network Pvt Ltd, we will notify you as soon as possible. In such cases, we may, at our sole discretion, offer one of the following options:

Transfer to a Future Event: We may provide you with the option to transfer your ticket or booking to a similar event scheduled in the future, subject to availability. Credit for Future Services: We may issue a credit equivalent to the amount paid, which can be applied towards future events or services offered by Adgully Network Pvt Ltd.

2.3 Force Majeure

Adgully Network Pvt Ltd shall not be liable for any refunds or compensation in the event of cancellations due to circumstances beyond our control, including but not limited to natural disasters, pandemics, acts of war, government restrictions, or other force majeure events.

3. Advertising Services Refund Policy

3.1 Advertising Campaign Cancellations

Once an advertising campaign is booked and payment has been processed, no refunds will be issued. This applies regardless of whether the campaign has commenced or if the client wishes to cancel the campaign after booking.

3.2 Campaign Modifications

Should you wish to modify an existing advertising campaign (e.g., changing ad content, targeting, or duration), such requests must be submitted in writing. While we may accommodate reasonable modifications, no refunds or credits will be provided for changes that result in a perceived decrease in value or effectiveness.

3.3 Performance Guarantees

Adgully Network Pvt Ltd does not guarantee specific outcomes or returns on investment (ROI) from advertising campaigns. As such, dissatisfaction with campaign results will not be grounds for a refund.

4. Exceptions to the No Refund Policy

4.1 Exceptional Circumstances

In certain rare and exceptional circumstances, Adgully Network Pvt Ltd may, at its sole discretion, consider offering a refund or partial refund. Such circumstances might include: Demonstrable errors on our part that significantly impacted the quality or delivery of the service. Legal obligations that necessitate a refund.

4.2 Refund Request Process

To request a refund under exceptional circumstances, you must submit a written request to contact@adgully.com within 7 days of the event or service delivery. Your request should include:

A detailed explanation of the issue.
Supporting evidence or documentation.
Your contact information and proof of purchase.

Adgully Network Pvt Ltd will review your request and respond within 14 business days. Any decision made regarding refunds in exceptional circumstances is final and does not set a precedent for future cases.

5. Non-Refundable Costs

5.1 Third-Party Fees

Any fees or charges incurred from third-party payment processors, banks, or other intermediaries during the transaction are non-refundable, regardless of the reason for cancellation or refund request.

5.2 Taxes and Additional Costs

Any taxes, service fees, or additional costs paid during the purchase process are non-refundable.

6. Legal Compliance and Amendments

6.1 Compliance with Local Laws

This refund policy is governed by the laws of Mumbai, Maharastra, India. By purchasing our services, you agree to this policy in its entirety. If any provision of this policy is found to be unenforceable under applicable law, such provision shall be modified to the extent necessary to make it enforceable while maintaining the original intent.

6.2 Policy Amendments

Adgully Network Pvt Ltd reserves the right to amend this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.

7. Contact Information

If you have any questions, concerns, or require further clarification about our refund policy, please contact us: Email: sudhir@adgully.com Phone: +91 9833089510 Address: Adgully Network Pvt Ltd
C’ Wing, 701, Akruti Aneri,
Behind Marol Maroshi Bus Depot,
Marol Maroshi Road,
Andheri (E) , Mumbai – 400 059,
India
By purchasing our services, you agree to this refund policy. Please ensure you understand and agree to these terms before proceeding with your purchase.