ETS appoints Mona Agarwal as General Manager of Global Capability Centers

 ETS, a global education and talent solutions organization, has announced the appointment of Mona Agarwal as General Manager to spearhead its Global Capability Center (GCC) in India. 

 “I am excited to lead ETS’s Global Capability Centers in India at such a dynamic time for both the company and the education sector. Hyderabad is not only a hub of operational excellence for ETS but also a source of incredible talent and innovation,” said Mona Agarwal.

 ETS’s Global Capability Centers have played a pivotal role in driving the organization’s global strategies since their inception over a year ago. The company plans to grow its workforce to approximately 600 employees by 2025, with 60% roles based in Hyderabad and 40% in Delhi/NCR. While this reflects both the hiring of new talent and the inclusion of existing employees, the focus remains on enhancing ETS’s operational capabilities across key areas such as Finance, Human Resources, technology, business intelligence, and assessment operations.

 “ETS's focus is on building capabilities that will shape the future of education and the workforce," said Dennis Stetzel, Senior Vice President, Production and Delivery, ETS. "We look forward to leveraging the extraordinary talent in India, under Mona's leadership, to expand and enhance impactful learning solutions worldwide.”

 Mona Agarwal brings over 25 years of leadership experience in managing and scaling global operations, having held senior roles in the education, media and software industries. Her expertise in operational excellence, technology integration, and global project management will be instrumental in advancing ETS’s mission of driving educational innovation through its GCCs.