TRAI cautions against fraudulent calls impersonating the regulator

The Telecom Regulatory Authority of India (TRAI) in a note to the press has stated that a lot of pre-recorded calls are being made to the citizens claiming to be from TRAI. Citizens are threatened that their numbers will be blocked soon, and they are asked to give certain personal information.

TRAI has made it clear that it does not initiate communication with customers regarding mobile number disconnection through messages or otherwise. “TRAI has not authorized any third-party agency to contact customers for such purposes. Therefore, any form of communication (call, message, or notice) claiming to be from TRAI and threatening mobile number disconnection should be considered a potential fraudulent attempt and must not be entertained,” the telecom regulator warned.

It added, “The disconnection of any mobile number due to billing, KYC or misuse, if any, is done by the respective Telecom Service Provider (TSP).”

TRAI advised citizens to be vigilant and not get panicked to fall prey to suspected fraudsters. Instead, citizens have been advised to cross-verify such calls by contacting the authorized call centers or customer service centers of the respective TSP.

To prevent the misuse of telecom resources for cybercrime and financial fraud, people can report suspected fraudulent communications through the Chakshu facility on the Department of Telecommunications’ Sanchar Saathi platform – https://sancharsaathi.gov.in/sfc/.

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