Ebay to go for a makeover!

Users are still stuck in the boring bidding option and which turns off the online shopper resulting into low online-shopping sales.

Whereas sites like Amazon and Zappos are fulfilling their customers' needs. According to the reports, Ebay is giving top buyers and sellers access to a phone service seven days a week and allowing them to submit queries online -- a service being expanded throughout the holiday and 2010 to more sellers and buyers.

There are plans to make it more user-friendly.